Support Hotline cannot be reached
First reported on Tuesday August 11, 2026 at 10:49 AM
Aug 11, 10:49 BST
Resolved - This incident has been resolved. Aug 11, 10:25 BST
Identified - Due to a technical disruption, the Support hotline is temporarily unavailable. As an alternative, you can use 01452947421.
We apologize for any inconvenience during these brief technical difficulties and appreciate your patience and understanding.
Website Builder Maintenance
First reported on Thursday August 06, 2026 at 12:00 PM
Aug 6, 12:00 BST
Completed - The scheduled maintenance has been completed. Aug 6, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug 4, 11:05 BST
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.
Planned Server Network Switch Update
First reported on Thursday August 06, 2026 at 12:00 AM
Aug 6, 00:00 BST
Completed - The scheduled maintenance has been completed. Aug 5, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug 4, 16:03 BST
Scheduled - We will be carrying out planned maintenance to update several network switches. During this window, affected customers may experience a short interruption to network connectivity of up to approximately 10 minutes while the updates are applied.
No action is required on your part, and no data will be affected. Servers will remain powered on throughout; only network connectivity will be briefly interrupted.
We've scheduled this work to keep disruption to a minimum and appreciate your patience while we improve the reliability of our network.
Website Builder Maintenance
First reported on Thursday July 23, 2026 at 12:00 PM
Jul 23, 12:00 BST
Completed - The scheduled maintenance has been completed. Jul 23, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul 22, 11:28 BST
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.