Resolved - Clustered Linux webserver down
Last updated on Saturday January 18, 2025 at 11:40 PM
Jan 18, 23:40 GMT
Resolved - No further problems have been observed.
Jan 18, 21:17 GMT
Monitoring - The server is now operating normally and all website are back online.
Jan 18, 20:46 GMT
Investigating - One of our Linux webservers, h3-stn-1011755 is currently down. All websites on this server are offline. Other servers are not affected by this outage.
We are endeavoring to get the server back up and running as quickly as possible.
Active - SPF Rejected Errors
Last updated on Friday January 17, 2025 at 4:05 PM
Jan 17, 16:05 GMT
Update - As part of a recent change we have implemented stricter SPF checks.
If someone is trying to email you from a system not included in their SPF record, it may be blocked. Previously, we allowed these emails to pass through even if they didn’t meet SPF checks. If you suspect this is affecting someone trying to contact you, we recommend that they reach out to their email provider to ensure their SPF records are up to date.
For customers using third-party email filtering or scanning tools, emails may be routed through these services before reaching our platform. As a result, our system might flag these emails as SPF failures because the third-party servers are not included in the sender’s SPF records.
Our engineers are continuing to investigate this issue.
Jan 17, 10:57 GMT
Investigating - Some customers continue to receive SPF Rejected errors when receiving emails on our mail platforms.
Our engineers are continuing their investigation in order to identify the cause.
Resolved - FTP Connections Failing
Last updated on Thursday January 16, 2025 at 7:31 PM
Jan 16, 19:31 GMT
Resolved - With no further instances of this problem we are now closing the incident.
Jan 16, 17:57 GMT
Monitoring - We have identified the problem and implemented a fix. FTP is now working normally. We shall continue to monitor the service closely in case of any recurrence,
Jan 16, 17:42 GMT
Investigating - FTP connections to Linux web sites are filaing with errors such as "501 Syntax error in parameters or arguments."
This affects Cluster and Legacy Linux websites.
It does not affect Windows websites.
SSH connections - including SFTP - are also unaffected.
Websites themselves are still functioning.
We are working to fix this as soon as possible.
Resolved - SPF Rejected Errors
Last updated on Thursday January 16, 2025 at 3:10 PM
Jan 16, 15:10 GMT
Resolved - This incident has been resolved.
Jan 16, 14:41 GMT
Identified - Some customers are receiving SPF Rejected errors when sending email from our mail platforms. Our engineers have identified the cause of this issue and a fix has been put in place that should take effect shortly.